of Veterinary Clinic Stern, Johann-Offner-Straße 19
Dipl. Tzt. Denise Akdağ

1. Scope of Application
These General Terms and Conditions apply to all services provided by Veterinary Clinic Stern-KT to pet owners.
By making use of our services, these terms are deemed accepted.

2. Making Appointments
Appointments can be made in person, by phone or via our online booking system.
We endeavour to keep scheduled appointments punctually. In exceptional cases, medical emergencies may lead to waiting times.

3. Cancellations
If you are unable to attend a scheduled appointment, we ask that you cancel in good time.
Appointments that are not cancelled, or are cancelled late, may be invoiced where applicable.

4. Treatment
All examinations and treatments are carried out in accordance with recognised veterinary standards and to the best of our knowledge and belief.
Due to the individual health situation of an animal, no guarantee can be given for the success of treatment.

5. Duties to Cooperate
The pet owner undertakes to:
- disclose all known illnesses,
- provide relevant previous findings,
- follow veterinary instructions to the best of their knowledge.

6. Prices and Payment
Billing is carried out in accordance with the applicable statutory provisions or the agreed scope of services.
Payment is due immediately after the treatment has been completed, unless otherwise agreed.
Accepted means of payment:
- Cash
- Debit card (Bankomat)

7. Liability
The veterinary clinic is liable exclusively for damages caused by intentional or grossly negligent conduct, to the extent permitted by law.
Liability for consequential or indirect damages is excluded, unless mandatory statutory provisions provide otherwise.

8. Data Protection
Personal data is processed exclusively within the framework of the statutory data protection provisions.
For more information, please see our Privacy Policy.

9. Final Provisions
Austrian law applies.
Place of jurisdiction: District Court (BG) Wolfsberg
Should any provision of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected.