Privacy Policy
The protection of your personal data is of particular concern to us. We process your personal data exclusively on the basis of the statutory provisions (GDPR, Austrian Data Protection Act (DSG), Telecommunications Act 2021 (TKG 2021)).
With this privacy policy we inform you about which data is collected when you visit our website and how it is processed.

1. Controller
Veterinary Clinic Stern-KT
Owner: Dipl. Tzt. Denise Akdağ
Johann-Offner-Straße 19
9400 Wolfsberg
Austria
Phone: 04352 363660
Email: tierarztpraxis.stern@gmail.com
VAT ID: ATU 6032 3536

2. Hosting and Server Log Files
Our website is hosted by IONOS SE Elgendorfer Str. 57 56410 Montabaur.
When you visit our website, technical information is automatically transmitted by your browser to the web server and stored in so-called server log files. This includes in particular:
- IP address
- Date and time of access
- Browser used
- Operating system
- Pages accessed
- Referrer URL
This data is used exclusively for the technical provision and security of our website. The legal basis is our legitimate interest in the secure and stable operation of the website (Art. 6(1)(f) GDPR).
The log files are deleted after 90 days at the latest.

3. Contacting Us
If you contact us (e.g. by phone or email), the personal data you provide will be used exclusively to process your enquiry. The legal basis is the performance of pre-contractual or contractual measures (Art. 6(1)(b) GDPR) or our legitimate interest in answering your enquiry (Art. 6(1)(f) GDPR).
For email communication we use an email service provided by Google Ireland Limited (Gmail).
The data is not passed on to third parties unless we are legally obliged to do so.

4. Online Appointment Booking via Zeeg
We use the service Zeeg (zeeg.me) for online appointment booking.
The booking calendar is only loaded after you have clicked the button "Understood – load booking calendar" in the information window. Only then does your browser connect to the servers of Zeeg and, in doing so, transmit in particular your IP address. The legal basis for this is your consent (Art. 6(1)(a) GDPR). You can withdraw this consent at any time by leaving or reloading the page.
If you book an appointment, the data you enter (e.g. name, contact details and desired appointment) is transmitted directly to Zeeg and processed there for appointment management (Art. 6(1)(b) GDPR).
The name, registered office and privacy information of the provider can be found on Zeeg's website (zeeg.me). A transfer of data to countries outside the EU cannot be ruled out.

5. Google Maps
On the "Contact" page we embed a map from Google Maps (provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
The map is only loaded after you have clicked the button "Load map". Only then is data (in particular your IP address) transmitted to Google. The legal basis for this is your consent (Art. 6(1)(a) GDPR). You can withdraw this consent at any time by leaving or reloading the page.
A transfer of data to countries outside the EU (in particular the USA) cannot be ruled out.
For more information, please see Google's privacy policy.

6. Cookies and Local Storage
We do not set any cookies ourselves on our website and do not use any analytics or advertising tools.
We only store your language setting (German/English) in your browser's local storage (localStorage) so that the language you chose is displayed on your next visit. This information stays on your device, is not transmitted to us or to third parties, and can be deleted at any time in your browser settings.
If you load Google Maps or the Zeeg calendar, these providers may use their own cookies or similar technologies.

7. Fonts, Icons and Graphics
All fonts, icons and graphics of this website are loaded from our own server. No connection is made to third-party servers (e.g. Google Fonts or icon libraries).

8. Storage Period
Personal data is stored only for as long as is necessary to fulfil the respective purpose or due to statutory retention obligations. The storage period of the server log files can be found under item 2. Data collected during appointment booking at Zeeg is stored there in accordance with Zeeg's provisions.

9. Your Rights
In principle, you have the right to:
- Access
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Withdrawal of consent
- Objection to processing
If you believe that the processing of your data violates data protection law, you can lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at).

10. Contact
If you have any questions about data protection, please contact:
Veterinary Clinic Stern-KT
Johann-Offner-Straße 19
9400 Wolfsberg
Phone: 04352 363660
Email: tierarztpraxis.stern@gmail.com

As of: October 2026